Norton VPN Issue: VPN Not Working? Use These 7 Ways To Fix The Issue

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Norton Secure VPN is a VPN by Norton Security Company that helps you secure your online activity secure and private with its intelligently designed system. It secures your private information such as; your passwords, bank account details and credit card information when you use a public Wi-Fi on your devices. Millions of users are successfully making the most of Norton Security System across the world. It also hides your identity while browsing the internet, and without leaking your personal information you can surf online, anonymously.

However, many Norton VPN users have reported not being able to start the VPN without an error, error prompt being, “Norton VPN has stopped working”.

Taking a note of the same, Windows team has compiled a list of relevant steps which can be used to fix the Norton VPN stopped working issue.


What Can I do If Norton Secure VPN Stops Working?

Method 1: Check Your Internet Connection

One of the common reasons why your Norton Secure VPN may have stopped working is due to a poor internet connection. If you are unable to start the Norton Secure VPN, please check whether you are connected to the internet and is your internet data subscription valid.

You can check for the connectivity of your internet connection by accessing the web and visiting “windowsreport.com” from your web browser.

If you are able to access the website, then it means your internet connection is working and you can start the Norton Secure VPN.

If in case you still face the “Norton VPN not working” error, please proceed to the next step.

Method 2: Allow VPN Through Windows Firewall

Windows Firewall is skilled at blocking VPN programs, especially Norton Secure VPN from running on Windows devices. Hence, you need to enable Norton Secure VPN to run under Windows Firewall.

Let us see how you can do that:

  1. Go to start. Then type “Allow an app through Windows firewall” and press “Enter”.
  2. Then, select “Change Settings” in the options.
  3. Next, click on “Allow another program”.
  4. Select the program you wish to add, or you can click on Browse to look for Norton Secure VPN software. Then, click on “OK”.
  5. Again, check if you can connect.

If you still face the connection problem, then please move on to the next solution.

Method 3: Update Video Graphics Driver

An outdated video graphics driver software is another reason that could be causing this error. Hence, it is best to ensure that your video graphics driver software is updated to its most recent version. For setup steps visit Norton.com/setup

Here’s how you can do this:

  1. First, to launch the run program, press “Windows + R” keys.
  2. Next, type “devmgmt.msc” and then press “Enter” key.
  3. Double-click on the “Display adapters” option in the device manager window.
  4. Now, you need to “Right-click” on the HD Graphics card. Next, select “Properties”.
  5. On the Driver tab, check whether the video graphics card driver is up to date or outdated.
  6. If in case the driver is outdated, click on “Update Driver” to install the latest version of the video graphics card driver software.
  7. To check whether the issue has been resolved, please “Restart” your Windows PC.

Norton VPN not Working- Troubleshoot Guide

Method 4: Run Windows Update

Now we will see how the “Norton VPN has stopped working” error can be fixed by updating the Windows.

Microsoft keep on releasing automated fixes and latest driver updates which can easily fix several issues, and especially VPN related ones.

However, let us have a look at how you can run Windows update.

  1. Locate “Start” and type in “Windows update” in the search box. Next, to proceed, click on “Windows Update”.
  2. As In the “Windows Update” window opens, look for updates and install the available updates.
  3. Once the Windows has been successfully updated, restart your Windows PC.

Method 5: Reinstall Norton Secure VPN

If you have tried and tested all the above solutions and you could still not resolve the “Norton Secure VPN has stopped working” issue, we would suggest you to please consider re-installing your VPN client. Know how to activate your subscription at  Norton.com/Setup Activate

For re-installing your VPN Client, please follow these steps:

  1. First you have to right click on “Start”, then select “Programs and Features”.
  2. There you will find a list of programs. You need to locate “Norton Secure VPN”, click on it and then select “Uninstall”.
  3. For a successful installation of the VPN Programs, please follow the prompts.
  4. If you have followed the uninstallation process but your VPN is still listed as “Available” , please right click “Start” and select “Run”.
  5. To open the Network Connections Window, type in “ncpa.cpl” and press “Enter”
  6. Under option of “Network Connections”, right click on the WAN Miniport labeled your VPN.
  7. Click on “Delete”.
  8. Select “Start” and click on “Settings”.
  9. Click on “Network & Internet”.
  10. Select “VPN”. If you find your VPN as “available”, please delete it.
  11. Once you have completed the uninstallation, proceed to install the Norton Secure VPN software at the official website.

Method 6: Manually Configure DNS Settings

In Some Windows PCs you might need to manually configure DNS Settings for a permanent solution if you want to fix the VPN issue as they may not automatically connect to the DNS Servers of the Norton Secure VPN servers.

For doing that, please follow these steps:

STEP 1:  Open Network Connection Settings

  1. Type “ncpa.cpl” and select “OK”
  2. You will find your usual connection, that is, either LAN or Wireless Network Connection in “Network Connections Window”.
  3. Just right click on “Connection” and then select “Properties”.

STEP 2: Set the DNS Network Address

  1. You need to double click on the “Internet Protocol Version” (IPV4) or just “Internet Protocol”.
  2. Select “Use the following DNS server addresses”.
  3. Type in the following Google DNS server addresses: Preferred DNS server and Alternate DNS server
  4. If in case the Google DNS is blocked, please try the following: Neustar DNS Advantage ( and enter and press on “OK”, and, Level3 DNS ( and enter and press on “OK”.

Method 7: Change VPN

Norton Secure VPS is preferred by millions of users, worldwide. However, if you have tried everything that we have mentioned above to fix the error and the issue still persists, you can switch to some other VPN tool. There are several other VPN Service providers in the market that are devoid of these issues.

While this may not be the ultimate solution, but we believe in working towards the ease of your usage and replacing Norton Secure VPN Software will ensure that you won’t have to deal with these VPN-related problems.

Some of the VPN solutions that we recommend for your Windows 10 PC are:  CyberGhost, Hotspot Shield, ExpressVPN, and NordVPN.

Norton Security VPN Software is undoubtedly the best among all the VPN choices available in the market and Norton Customer Support is always there to help you if you ever face any issue.

We hope that you are able to troubleshoot your issues of “Norton VPN has stopped working” program with the list of solutions that we have provided you.

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  • About Author
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Jasmine is enthusiastic writer and a proud mom. She has got many awards in technical writing. She has worked for a numerous startups and organizations before joining @MyQuery. She follows her interest in providing technical solution. Follow her on Instagram, Facebook to keep getting updates about new technical ideas and solutions.

Jasmine Skinner

Author at #MyQuery


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