McAfee taking unauthorised payments from my account- why?
McAfee has charged my account 89.99 GBP without any prior notification/ email. How can I claim a refund from McAfee? I saw now that McAfee had charged my account for 3 years and I even don’t know about these charges.
I think I have been charged twice for my renewal. I followed instructions for renewal following an email but subsequently realised that auto renewal was switched on.
Two payments have been taken, one for around £70 and one for over £100. I only wanted the 1 year renewal (the £70 one).
Please could you refund the other payment, I realise this is my mistake but I hope you understand what has happened and can sort this out easily enough.
I have noticed that my credit card has been charged £59.99 for a renewal that I had not requested. Please can you arrange for this to be refunded? The subscription I have is due to end on the 5th June 2021 and I don’t intend to renew as other providers are providing a more comprehensive and cheaper service.
I have contacted McAfee back in April and then again in May stating that I did not require the protection for my laptop and I did not want it automatically renewed. I asked you to not hold my card details. I have not had a response. I am expecting a full refund of the £89.99. Thank you.