If you were charged recently through auto-renewal you may wish for a refund. Norton has many subscription plans and gets hundreds of daily complaints about Norton refund. Anyone who was charged in the last 60 days can go for a moneyback claim as per Norton’s standard refund policy.
Know all about Norton’s Refund Policy
Before making a request for a refund from Symantec, you need to know about the Norton refund policy. We will let you know everything about the Norton refund-
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How do I stop Norton charging my credit card
- Initiate your Norton refund subscription request within 60 days of buying/renewal
- The product shouldn’t be in use
- Must be bought from Norton’s official website
- Auto-renewals are also eligible (if annual)
- A refund would only be credited to source credit/ debit cards
How do I raise a Norton refund request?
It is not so hard nor so easy to get refund from any company. You will have to request for refund if you don’t find Norton antivirus / Norton Security / Norton 360 useful. Although here is the process to claim a refund-
- Simply call the customer service team
- Provide information about your subscription
- Ask them to refund your money
- Customer service team will generate a ticket (if eligible*)
- Amount would be credited to your source account within 14 days
How do I cancel auto-renewal in my account?
In most of the refund cases are related to auto-renewal. When you have bought Norton from the official website it saves your payment details and if you haven’t disabled this feature then your account would be charged for the next year before it expires. Although you can turn it off by following these steps-
- Go to the official Norton website
- Find signin option and login to your account
- In your account dashboard > Automatic Renewal
- Simply move the slider to TURN OFF
- Confirm, yes. DONE.
How do I contact Norton for Refund- Chat, Phone Number, Email?
You can contact Norton by going to customer support through a call, chat or email. The best way to reach customer service is a call- it not only saves your time but also the fastest. Chat and email can also be handy if you’re not able to make a call.
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How to Approach Official Norton Customer Service Refund Team?
To contact Norton customer service refund team you need to visit website and continue to login your account, find the support link and you’ll be navigated to the official Norton support. You will get the option to chat, call or email the support team.
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Norton Customer Service Refund FAQs
If you have bought any of the Norton LifeLock products then you will be glad to know that there is a 60-day money back policy offered by Norton on its software products. This policy applies to all Norton 360 products and services. Also, in the case of annual subscriptions, you are eligible to request a refund within the first 60 days from the date of purchase.
Absolutely! If any of your Norton subscriptions or products get auto-renewed but you do not want it, Norton offers a 60-day refund policy from the date of purchase. This makes it easy for you to get control over your Norton renewals. However, there are certain states where some miscellaneous charges, including shipping, taxes, handling fees, etc., are non-refundable.
It is quite easy to get your money back from Norton. First, make sure that you meet the policy criteria to get a refund from Norton. Then, all you need to do is get in touch with the customer support team at Norton and explain your concerns to them.
The best way to contact Norton helpline is via a phone call to their toll-free number, or over a chat conversation. You can also shoot them an email to get a refund. Another way to request your refund is by visiting Norton’s official website and filling in a form, submitting it, and then wait for their team member to contact you.
If you purchased a monthly Norton subscription, then you are eligible to get refunded within the first 14 days of the purchase.
Usually getting a refund from the company is a smooth process, provided you are eligible for it. You can get in touch with Norton’s customer care department to get your refund request approved. Once it is done, it takes up to 7 working days for the money to reflect back into your bank account. If any issue arises, you can simply contact the team and get it resolved.
Even if you have purchased Norton’s subscription from a retail store there is no need to panic! The process is a bit different from the one you follow in case of an online purchase. Let us explain how you can do it.
Step 1: Go to the official website of Norton and download the refund request form for your geographical region. Then, get it printed.
Step 2: Fill in all the required information in the refund request form carefully, and then put your signature on it.
Step 3: Look for your subscription key label located on the CD or card or envelope that you received inside the package.
Step 4: Next, you need to get the image of the subscription key printed, and photocopied. Along with that, do the same for the original receipt having visible price value and purchase date.
Step 5: Now, you have to send this form, all the receipts, and the subscription key to the address mentioned on the form.
In the case of retail or a third-party purchase, the refund may take up to six weeks to process. Once you receive your refund, please ensure to delete all the program files concerning the refund subscription.
If you have been charged for automatic renewal for any of your Norton subscriptions, you can easily get refunded for it. However, to avoid getting charged in the future, you should log in to your Norton account and look for the “My subscriptions” tab. There, you can simply cancel the subscription to avoid money deduction in the future. Or else, contact Norton’s customer support team and they will provide you with a resolution.
As per the Norton refund policy, customers can get a full refund only if they meet the criteria set by Norton. Otherwise, you may be eligible for a partial refund. You can enquire further about this with the Norton support team via online chat or a phone call.