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This article explains the AVG refund policy and how to get a refund for an AVG subscription you’ve already paid for. Let us focus on two major topics, Am I eligible to get a Refund? And the process to request for Refund.
How to Get a Quick Refund from AVG
Eligibility for an AVG Refund
If you are not fully happy with your AVG subscription, you can contact us for a full refund within 30 days of purchase. This 30-day money-back guarantee extends to subscriptions to AVG consumer products purchased using the following methods:
- Online purchase via the official AVG website.
- Online purchase via an offer within another AVG product on Windows PC or Mac.
- Online purchase via Google Play.
If your subscription has been active for more than 30 days, you will not be eligible for a refund. Important: The 30-day money-back guarantee may not extend to AVG subscriptions obtained via the following methods:
For Retail stores or third-party resellers: For guidance on getting a refund, contact the store or reseller directly.
The App Store is a place where you can download apps. Refer to the following Apple Support article for updates on the App Store’s refund policies and how to request a refund:
Cancel Subscription and make an AVG refund request.
- To access the AVG refund request form, click the button below.
- Choose a product category.
- Please provide the necessary information to assist us in identifying your order.
- Locate your Order number or Reference number
- For instructions to locate your License number or Product Key, refer to the following article:
- Location Your AVG Activation Code
- To give your refund request to AVG Support, click Submit.
- AVG Support will look into your request and contact you via the email address you provided in the refund request form.
Full AVG refund policy: Refer to the following website to learn more about AVG’s reimbursement policy. Cancellation and refund policy.
Can you get a refund from AVG?
If you purchase an AVG consumer product subscription and are not satisfied, you have 30 days to get a full refund. This 30-day-money-back guarantee applies to AVG consumer product subscriptions purchased via the official AVG website.
How do I cancel my AVG subscription?
To cancel your AVG subscription,
> Log in to your AVG account.
> Click My Subscriptions.
> Click the name of the subscription you want to cancel.
> Click Unsubscribe.
> Click Continue.
Let us know why you are canceling AVG, and then click Continue.
How do I cancel my free trial of AVG?
To cancel a subscription, tap Cancel Subscription (or Cancel Free Trial). Alternatively, you can call AVG customer service team.
How can I contact AVG by phone?
24/7 Sales Support
United States: +1 (800) 314 3501.
Great Britain: +44 (808) 2737 672.
Australia: +61 1800 429 319.
Does Digital River own AVG?
AVG Technologies has partnered with Digital River, the world’s largest independent provider of online software distribution and eCommerce solutions, to provide services on the AVG website.
How do I check my AVG subscription?
View your paid subscriptions To open a list of your paid AVG subscriptions:
1. Sign in to your AVG Account.
2. Click the Subscriptions tab.
What is Digital River AVG?
Digital River is a provider of eCommerce services worldwide. The company provides services to AVG’s purchase and payment processing for software downloads on the AVG Online Store.
How do I cancel my AVG subscription on iPhone?
Open the App Store on your device. Tap your profile image in the top-right corner of the screen. Tap Subscriptions (or Manage Subscriptions). Select the AVG subscription that you want to cancel.
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