How do I know Norton VPN is working?

How do I know Norton VPN is working?

How would I know that my VPN is working fine or not?

Anonymous Answered question May 12, 2021
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I have been trying to solve a problem with the VPN. I have sent a couple of messages via your internet site, engaged in a ‘chat’, turned the computer off and on numerous times and uninstalled/reinstalled both the VPN and the Internet Security programmes so many times my head is spinning.
The problem is explained below:

  • When I start the computer the VPN logo shows itself at the bottom right of the screen …. as it should.
  • The programme then starts to connect (although it has just stopped doing that now) and attaches a green tick to the logo … very good.
  • A screen then opens up like the one I used to get with a double click on the bottom right logo, but it gives a message saying:

INTERNAL ERROR
We were unable to verify your subscription due to an internal error.
Contact Support for assistance.

My subscription status is … ‘Automatic Renewal’ and if I sign-in and check the status it confirms that both Internet Security and VPN are ‘Active’
The VPN Key is: JX2XXXXXXXXXXXX
Ser No: XRXXXXXXXXXX

Since I can’t be certain whether or not I have an operational VPN, can you rectify this problem so I get the dialogue box that should come up showing the On/Off sliders?

Emily Changed status to publish May 12, 2021
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Connect a country and search anything on Google and check on the result page, at the end of the page you’ll see the country connected to.

Jake Hammond Answered question April 24, 2021
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