How do I know Norton VPN is working?

How do I know Norton VPN is working?

How would I know that my VPN is working fine or not?

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I have been trying to solve a problem with the VPN. I have sent a couple of messages via your internet site, engaged in a ‘chat’, turned the computer off and on numerous times and uninstalled/reinstalled both the VPN and the Internet Security programmes so many times my head is spinning.
The problem is explained below:

  • When I start the computer the VPN logo shows itself at the bottom right of the screen …. as it should.
  • The programme then starts to connect (although it has just stopped doing that now) and attaches a green tick to the logo … very good.
  • A screen then opens up like the one I used to get with a double click on the bottom right logo, but it gives a message saying:

INTERNAL ERROR
We were unable to verify your subscription due to an internal error.
Contact Support for assistance.

My subscription status is … ‘Automatic Renewal’ and if I sign-in and check the status it confirms that both Internet Security and VPN are ‘Active’
The VPN Key is: JX2XXXXXXXXXXXX
Ser No: XRXXXXXXXXXX

Since I can’t be certain whether or not I have an operational VPN, can you rectify this problem so I get the dialogue box that should come up showing the On/Off sliders?

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Connect a country and search anything on Google and check on the result page, at the end of the page you’ll see the country connected to.

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