Learn To Fix Norton Runtime Error Code 5 In Norton 360

What Is Runtime Error 5 In Norton?

As you start using Norton 360, it is not uncommon to encounter some technical errors. The Runtime error code 5 occurs when there is a sudden crash or failure while the program is running. This software is developed and curated intelligently by Symantec, yet the errors are inevitable.

But, coming across such errors does not deem the program as corrupted. All it means is, the Norton 360 failed to work properly during the runtime. We won’t disagree that such frequent error notifications are quite annoying. You can learn to precisely handle these issues. In this blog, we are going to discuss the causes, signs, and all the possible fixes available to resolve Norton Runtime error 5.

Signs Your Norton 360 Is Infected With Runtime Error Code 5

The thing about runtime errors is, they do not come with a warning. They may flash on your PC screen at any point while using the Norton 360. An error message displaying the detection of runtime error code 5 keeps on popping up. This keeps happening till you fix the issue completely.

You may also notice that some new files may appear in your system. Or, some of the old files might get deleted on their own. Such things usually happen due to the presence of a virus in your system. Although, this could be a sign of runtime error code 5 in Norton 360.

There could be an unexpected drop in the network connection, its speed may be affected. However, it is not necessary.

Major Reasons Attributing To Norton 360 Runtime Error Code 5

When programmers design software or products, the possibility of an error is always considered. After all, errors are bound to happen. The runtime error code 5 occurs while Norton 360 is on the run.

But what causes runtime errors? One of the primary reasons is- two or more programs incompatible with each other are launched at the same time. Some other reasons behind this error are memory issues, virus infection, or a bad graphics driver.

Regardless of what triggered this error, we are going to present you with some methods that successfully help solve them.

Ways To Resolve Runtime Error Code 5 In Norton 360

The runtime error code 5 could give you a hard time using the program. Hence, it is best to try out the different methods, depending on the symptoms. This will repair the issue quickly and provide you a seamless experience.

Method 1: Shut Down The Conflicting Programs

In Norton 360, the runtime error code 5 could be a result of conflicting programs actively working simultaneously. Thus, your first step should be closing any such programs.

Step 1: Click “Ctrl+Alt+Del” and the Task Manager will open. A list of currently active programs will display on the screen.

Step 2: Now you need to stop each one of the programs, one after another. For doing this, click on the “Processes” tab and then highlight each program. Then, select the “End Process” tab.

Step 3: Closely observe to check whether or not the error message appears every time you attempt to close a process.

Step 4: As you successfully detect the program causing the runtime error code 5, you can safely move ahead with the next step.

Step 5: Reinstall the application in your computer system.

Method 2: Re-install Or Update The Conflicting Programs

The first method includes using the Control Panel

• Windows 7: Go to the “Start” tab. Move on and select the “Control Panel”. Finally, Uninstall a program.
• Windows 8: Open the “Start” button and then scroll downwards. Next, select “More Settings” from the options, and go to the “Control Panel. Then, uninstall a program.
• Windows 10: Open the “Search box” and enter “Control Panel” in the space provided. As the result appears click on it. Then, choose to uninstall a program.
• As you enter the “Programs and Features” option, choose the troubled program. Then, select “Update” or “Uninstall”.
• If you choose to update, some prompts will appear on your screen. Follow them and you will be done with the procedure.
• If you go with the “Uninstall” option, you will be prompted to uninstall the program. Afterward, you need to re-download it. Else, you can put the application installation disk to use install the program back again.

Here are some other methods

• Windows 7: In this OS, click on the “Start” tab. Then, scroll the cursor on the list displayed on the tab to see the complete list of installed programs. There you can find the utility to uninstall the program. You may choose to uninstall the program with the help of utilities found in this tab.
• Windows 10: Select the “Start” tab and then move to the “Settings” option. Next, select the Apps.
• To view the complete list of Apps and Features installed on your device, scroll downwards.
• Select the program which is responsible for the runtime error code 5.
• Next, you can either uninstall it or reset the application from the “Advanced” tab.

Method 3: Updating Virus Protection Program/ Update The Windows OS

It is essential to prevent, delete or quarantine the runtime errors caused due to virus infection. You can do it by updating the virus program. Then, run a complete scan of your device. Another way includes updating the Windows. Doing this will provide you with the latest virus fix.

Method 4: Install The Runtime Libraries Again

An improper or incomplete update for the MS Visual C++ package or something similar may also lead to runtime error code 5 in Norton 360.

You can try uninstalling the package installed on your device. And then, install a new copy.

• Open the “Programs and Features” option. Then, look for Microsoft Visual C++ Redistributable package, highlight it to perform the uninstallation.
• Go to the top of the list and click on the “Uninstall” tab. Once it is done, reboot your device.
• Now, you need to download the most recently released redistributable package available at Microsoft. Finally, install it in your system.

Method 5: Running The Disk Clean Up

If there is very low available space on your device, then this could also be causing runtime error code 5. Here are some ways to make the much needed space.

Step 1: Create a backup of all your important files. This will ensure there is a lot of free space.

Step 2: Clear the cache files from your system.

Step 3: Restart your computer system.

Step 4: You can run a Disk Cleanup. For this, go to the Explorer window. Then, make sure to right-click on the main directory.

Step 5: Select “Properties” from the options. Next, click on “Disk Clean up”.

Method 6: Fresh Installation Of Graphics Driver

A bad graphics driver may result in the runtime error code 5 in Norton 360. If that’s the case, then here is what you should do!

Step 1: Go to the Device Manager. Then, identify the Graphics Driver.

Step 2: Locate the video card driver. Right-click on it. Then, select “Uninstall”.

Step 3: Reboot your system.

Method 7: Runtime Error Caused Due To Internet Explorer

The runtime error code 5 might be a result of using Internet Explorer. This is how you resolve the issue.

Reset The Browser Completely

• Windows 7: Click on “Start” and open the Control Panel. On the left end locate the “Internet Options” and open it. From there, go to the “Advanced” option. Select the “Restart” tab.
• Windows 8 and Windows 10: Go to the “Search” bar. Enter “Internet Options” in the box. Open the “Advanced” tab. Then, click on “reset”.

Disable The Script Debug Option And Error Notifications

• Open the “Advanced” tab in the “Internet Options” window. Then, locate the Disable Script Debugging.
• Make sure to check next to the Radio button.
• Now, there will be an item named “Display a notification about every script error”. You need to uncheck it. Finally, click on “Apply”, choose “OK. Then, restart the PC.

Final Words

All the methods explained in this article are well tested and tried. If you give these ways a try, yet the issue persists, get in touch with Norton technical experts.

At Norton, they have a well-trained and experienced troop of experts that will guide you with all your concerns. The best way to contact Norton helpline is through phone, online chat, or you can shoot them an email.

Norton offers robust security solutions to customers throughout the world. It is a reliable choice for fighting against all kinds of online threats.