I am writing to cancel my account and request a refund. I have been charged an unexpectedly an auto renewal today for £59.99 that has made my account overdrawn.

I have canceled the auto-renewal online but called Customer Services and after explaining to your Service agent about a refund, my call was disconnected with no resolution and no refund.

I would like to request a full refund please and cancellation of my account. My Service Request number is: xxxxxxxx551. I do not want to continue with my service with McAfee anymore please.