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Why Kaspersky Security rejected my refund of £65 for a renewal?

Why Kaspersky Security rejected my refund of £65 for a renewal?

My uncle’s account was renewed automatically without any consent, I complained on his behalf but no action has been taken yet. My uncle is 72 yrs old, he can’t use even his computer. Please help him to get the refund immediately.

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Why did Kaspersky charge my account? I’m not using it then why did you do this? I need to get my money back, please refund my all the charges.

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