How do I get a subscription refund from NetFlix?

How do I get a subscription refund from NetFlix?

My NetFlix subscription was auto-renewed yesterday but I don’t wish to continue and looking for a refund. How do I get that in my account?

Anonymous Posted new comment August 20, 2021

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In the current rage for OTT platforms and online viewership of content, Netflix is one of the leading platforms. But not everyone has a taste for what Netflix has to offer, and if that’s the case with you, here’s how you can cancel your membership and get a refund for the money you paid for its membership.

How Do I Cancel My Netflix and Get Money Back?

Follow the below steps to cancel your membership for Netflix:

  1. Head to www.netflix.com and sign in with your email and password. You can also log in via your Facebook account by clicking on ‘Log in with Facebook’ close to near the bottom of the screen.
  2. At the top right of the page, tap on the down arrow next to your profile name. Click on ‘Account.’
  3. In the ‘Membership and Billing’ section, click on the gray ‘Cancel Membership’ box.
  4. Tap on ‘Finish Cancellation’ to confirm you want to cancel.


You will get an email confirming the cancellation.

If you do not see the ‘Cancel Membership’ box on your account, you may have signed up for Netflix through a third carrier, such as iTunes or Google Play. In such a case, you will then have to use those accounts to cancel the membership. You can know how you signed up for Netflix by taking a look at your bank statement, to see the provider that is listed.

Then, you will want to begin getting a refund. Netflix has a fairly strict no-refunds policy. However, travel through the below options to know if you qualify for a refund.


Netflix Charged Me After A Free Trial

As much as we like to save money, sometimes just a small overlook can be costly.  In such a case, it is your responsibility to cancel the free trial prior to the next payment period. The free trial period for Netflix continues for 30 days, and it is always informed prior to the exhaustion of the trial period that the payment will get charged automatically.


Netflix Charged Me After I Cancelled

Make sure that your account has been canceled correctly. Assure that you made it to the last step of the cancellation process and that you got a confirmation email.

Check that you did not share your login credentials with anyone as they could have reactivated your account.

Check that you did not give your payment information to anyone else as they could have signed up for a new account with your payment information.

If none of these cases apply, contact Netflix Customer Service to have the charge refunded. You can find the toll-free number (for those living in the US) here. Netflix Customer Service operates 24/7 so you will be able to connect with the Customer Service Representative any time of day.

Or, you can live chat with a Netflix Customer Service Representative at this link. Sign in to your account and depending on how busy the chat line is, you may need to wait for a few minutes.


Netflix Charged Me During My Free Trial

During the free trial period, Netflix sends a pending Authorization notice to check whether the card will work once it is time to actually charge the payment. This payment for the pending charge never gets through. However, should you feel that you have been incorrectly charged for the same, contact the Netflix Customer Service team via phone here or via chat here.

Netflix has been infamous for its strong non-refundable policy and no or partial refunds in case there is no error from their side. That being said, it would never hurt to try and talk to a customer service representative and attempt a refund.


Why Did #MyQuery used the term “How Do I Cancel My Netflix and Get Money Back?”?

A little over thousands of Netflix customers addressed their payment and cancellation-related questions on MyQuery. So we put together How Do I Cancel My Netflix and Get Money Back? to try to help. It takes time to get through these steps according to other users and actually get a refund for the payment done. Please let us know if this page has been helpful in getting your cancellation and refund done.


Why does MyQuery Write How-to Guides for Netflix Problems?

We, at MyQuery, have been working for over 5+ years on sourcing information about big organizations like Netflix in order to help customers resolve customer service issues faster. We started with contact information and the fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems or self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My Netflix and Get Money Back? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with others too. Spread the word!

Emily Changed status to publish October 11, 2021
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