Norton's renewal process is really worst. I did the same, I don't think that renewal is worthwhile. I would suggest to buy again from an other email address.
I have also the same issue with McAfee, my 75 years old mother was charged for 4 years continuously and I had complained so many times but there is no proper response from the team. How do I get my complete...
My printer is also throwing the same message and sometimes it automatically get fixed. I'm using HP Smart Tank Plus 555 Wireless All-in-One Colour Printer.
It was so unpleasant that I can't tell you but myQuery team handled it well and made a smooth process. I got my refund within a week with a full refund.